Available for new opportunities

Urmil Prajapati

I am an IT Specialist

Building secure, resilient infrastructure — from zero-trust rollouts to cloud architecture and SOC 2 compliance. Currently at Kindsight.

Get in Touch Download Resume
0+ Years Experience
0% ↓ Security Incidents
0 Companies Supported
Zero-Trust Architecture SOC 2 Compliance Cloud Security (AWS · Azure)
About Me

IT professional who cares about
infrastructure that holds up.

I'm an IT Specialist with 5+ years of experience across system administration, network infrastructure, and enterprise security in multi-company environments. I currently work at Kindsight, where I helped lead the IT integration during the merger of iWave, UCInnovation, and Affinaquest — unifying identity management across all three companies via a JumpCloud (Active Directory) migration — built a zero-trust security model that cut incidents by 75%, and drove the organization's SOC 2 compliance initiative from policy creation through to day-to-day implementation.

My work spans a broad stack — from Active Directory and JumpCloud identity management to AWS/Azure cloud environments, VMware/Hyper-V virtualization, endpoint security, network infrastructure, and scripting in PowerShell and Python. I'm comfortable operating at both the strategic and hands-on level — from writing security policy to resolving Tier 1–3 support tickets — and I take pride in building systems that are resilient by design.

I hold a Computer System Technician diploma from Fanshawe College and a Google IT Support Professional Certificate, and I'm currently working toward my CompTIA Security+ certification.

Technical Skills

Tools & technologies I work with.

Cloud & Virtualization

AWS Microsoft Azure Google Workspace VMware Hyper-V Proxmox VirtualBox OracleBox

Security

Zero-Trust SOC 2 Incident Response Rapid7 Wazuh MS Defender ESET VPN / IPSec Bitdefender

Scripting & Data

PowerShell Python SQL Power BI Tableau HTML

Infrastructure

Active Directory JumpCloud DNS / DHCP GPO / ACLs Firewalls Event Viewer Linux / CentOS Windows Server Windows 11 / macOS

Ticketing & ITSM

ServiceNow Jira ConnectWise SysAid NinjaOne Suptask Siit

Networking

TCP/IP OSI Model VLSM Wireshark Cisco Packet Tracer Tera Term / PuTTY SNMP NAT FTP / TFTP SSH / Telnet

Collaboration

MS Office 365 Slack Zoom WordPress Cloudflare Lucidcharts

Operating Systems

Windows MAC OS Linux Windows Server 2016/2019/2022 ChromeOS
Experience

Where I've worked.

IT Specialist Jun 2024 — Present

Kindsight

  • Cross-Company Integration — Played a key role in the IT integration during the merger of iWave, UCInnovation, and Affinaquest, and managed the JumpCloud (Active Directory) migration that unified identity management across all three companies.
  • Zero-Trust Security Deployment — Planned and rolled out a zero-trust security model organization-wide, resulting in a 75% reduction in security incidents, and delivered user training on security best practices.
  • SOC 2 Compliance — Created and updated security policies and procedures, and implemented data protection and access control mechanisms to meet SOC 2 confidentiality and security requirements.
  • IT Operations — Provided responsive technical support to remote employees and managed a diverse environment spanning Google Workspace, AWS, Jira, WordPress, Rapid7, NinjaOne, ESET, Linux, and network infrastructure.
↓ 75% security incidents
System Administrator Mar 2022 — Apr 2024

ProserveIT

  • Infrastructure Management — Managed and maintained IT infrastructure, ensuring optimal performance of servers, networks, and storage systems.
  • System Upgrades — Led planning and deployment of system upgrades and security patches, maintaining integrity, compatibility, and compliance.
  • Access Control — Administered user accounts, permissions, and access policies in alignment with internal security protocols.
  • IT & Asset Management — Managed IT assets and provided Tier 1–3 technical support, minimizing downtime.
  • Cloud Collaboration — Partnered with cross-functional teams to design and support Azure cloud solutions, improving scalability and security.
Desktop & System Support Technician Dec 2021 — Feb 2022

Linamar Corporation

  • Served as primary IT liaison, ensuring integrity of operating systems and server environments.
  • Installed and maintained system software and conducted system upgrades.
  • Administered phone systems, deployed network equipment, and maintained on-site servers.
  • Managed O365, Exchange, SCCM, Active Directory, file permissions, and printers.
  • Supported Windows 10/11, Windows Server 2012/2016, VMware, backup tools, and antivirus software.
IT Technician Nov 2020 — Dec 2021

VIG Solutions

  • Diagnosed and resolved technical issues on desktops, laptops, and tablets.
  • Used Aiken Workbench for hardware auditing and troubleshooting.
  • Performed hardware upgrades and OS installations (Windows, Chrome OS) with proper licensing.
  • Managed and graded refurbished laptops (HP, Dell, Lenovo) based on performance.
Certifications

Credentials & learning.

🎓

Google IT Support Professional Certificate

Coursera / Google

Earned Aug 2020
flip ↻

Covers troubleshooting, networking, operating systems, system administration, and IT security fundamentals.

🔒

CompTIA Security+

CompTIA

In Progress
flip ↻

Vendor-neutral certification validating baseline security skills — network security, threats, risk management, and cryptography.

🎓

Computer System Technician Diploma

Fanshawe College · 2020

Completed
flip ↻

2-year diploma covering systems administration, networking, hardware, and IT support fundamentals.

Contact

Let's connect.

Open to new opportunities, consulting, or just a conversation about IT and security.

urmilprajapati3009@gmail.com +1 (519) 639-2607 LinkedIn