Urmil Prajapati

Kindsight

Led enterprise IT across a multi-company merger while building a security-first infrastructure from the ground up.

• Spearheaded full IT integration of the iWave + UCInnovation merger — unified identity systems via JumpCloud migration, aligned infrastructure, and onboarded all users across both organizations
• Designed and deployed a zero-trust security model organization-wide, resulting in a 75% reduction in security incidents
• Delivered SOC 2 Type II compliance end-to-end — authored security policies, implemented access controls and data protection mechanisms, and prepared for external audit
• Conducted regular security assessments and vulnerability scans; delivered company-wide security awareness training
• Managed a diverse multi-cloud environment: AWS, Google Workspace, Azure, Rapid7, NinjaOne, ESET, Zoom, Linux, NAS, firewalls, and WAN infrastructure

ProserveIT

Managed enterprise infrastructure and cloud operations for a managed service provider, supporting multiple client environments.

• Managed and maintained servers, networks, and storage systems — ensuring optimal uptime and performance across client environments
• Led planning and execution of system upgrades and security patch deployments, maintaining compliance and system integrity
• Administered user accounts, RBAC permissions, and access policies aligned with internal security protocols and regulatory requirements
• Provided Tier 1–3 technical support and managed full IT asset lifecycle to minimize downtime and operational disruptions
• Collaborated with cross-functional teams to design and deploy Microsoft Azure cloud solutions, improving scalability and reducing overhead

Linamar Corporation

Primary IT contact at a large manufacturing site — responsible for end-user systems, servers, and network operations.

• Served as the primary IT liaison ensuring integrity of operating systems and on-site server environments
• Administered Microsoft 365, Exchange, SCCM, Active Directory, and file permissions for the full site user base
• Deployed and maintained network equipment, phone systems, and on-site servers
• Resolved hardware and software incidents across Windows 10/11 and Server 2012/2016, escalating where appropriate
• Supported VMware virtual environments and managed backup tools and antivirus solutions

VIG Solutions

Hands-on hardware and software support role — diagnosing, repairing, and preparing devices across a high-volume inventory.

• Diagnosed and resolved technical issues across desktops, laptops, and tablets for a range of clients
• Used Aiken Workbench for systematic hardware auditing and performance-based troubleshooting
• Performed hardware upgrades and OS installations (Windows 10/11, Chrome OS) with proper licensing compliance
• Managed, tested, and graded refurbished HP, Dell, and Lenovo devices — maintaining quality standards for resale inventory